1. Return and Exchange Conditions
If you are not satisfied with the products you purchased from Şeker Ofis, you can return or exchange them within 14 days from the date you received the product. For return or exchange, the following conditions must be met:
- The product must be unused, undamaged and in its original packaging.
- You must notify our customer service about your return or exchange request within 14 days from the date you receive the product.
- The original invoice must be presented for returns and exchanges.
2. Return Procedures
- Send the product you want to return in its original packaging and with the invoice.
- After your return request is approved, the product price will be refunded to you using the same method you used to pay. Completion of the refund process may vary depending on your bank's processing time.
- Return shipping costs are covered by the customer, but if there is a manufacturing defect in the product, the shipping costs are covered by us.
3. Exchange Transactions
- After you submit your change request to our customer service, the process is carried out according to the stock status of the product to be changed.
- If the product you request to exchange is not in stock, the product price will be refunded to you or you will be given the option to exchange it for another product.
- The exchange shipping fee is covered by the customer, but if there is a manufacturing defect in the product, the shipping fee is covered by us.
4. Return and Exchange Process
To submit your return or exchange request, you can send an e-mail to info@sekerofisi.com or contact our customer service at 123-456-7890.
After your request is approved, send the product to the specified address by cargo.
After the product reaches us, your return or exchange will be processed as soon as possible.
5. Non-Returnable Products
The following products are excluded from return and exchange:
- Personally produced or customized products
- Used or damaged products
- Products with damaged original packaging
6. Disclaimer
Return and exchange conditions are subject to relevant laws and regulations. Sugar Office reserves the right to change this policy without prior notice. Your returns and exchange requests may be rejected if the conditions specified in our policy are not met.
7. Communication
If you have questions about our returns and exchanges policy, please contact us at info@sekerofisi.com or 123-456-7890